Titan Watches UAE Return Policy

All returns are subject to the terms and conditions and must be authorized by our customer service team. Please contact us at support@titanwatches.ae for assistance and authorization on returns.

Exchange or Refund

Titan UAE offers a 14 Days Money Back Guarantee for all domestic orders with valid reasons, including:

1. Manufacturer’s Defect: If the item has a manufacturing defect.
2. Incorrect Item: If the seller has delivered an item that does not match the agreed specification (e.g., wrong design, color, etc.).
3. Misrepresentation: If the item delivered is materially different from the description provided in the product listing.
4. Physical Damage: If the item received has physical damage (e.g., dented, scratched, or shattered). Buyers must provide valid evidence within 3 calendar days of receiving the item.
5. Faulty Product: If the item is faulty (e.g., malfunctioning or not working as intended).

 

Additional Return Guidelines

 

• Quality Check: All items are quality-checked by us prior to shipping. It is the buyer’s responsibility to inspect the product upon receipt and inform us immediately of any dissatisfaction.
• Postage Costs: Postage will be borne by Titan UAE in the event of an unforeseen error from our end (e.g., damaged, faulty, or incorrect item delivered).
• Refund Amount: Refunds will be for the purchase price Titan UAE reserves the right to deduct any costs associated with the return.
• Condition of Items: All returned items must be in original condition — not worn, washed, altered, or tampered with in any way. Titan UAE reserves the absolute right to reject the return if the item is deemed worn, damaged, or altered.
• Shipment Responsibility: Titan UAE will not be responsible if your return shipment is lost during transit.
• Refund Timeline: Once the returned goods are received and confirmed, refunds will be processed within 7-10 working days.